Privacy Policy ja5 — Malaysia Player Data Protection

1. Introduction & Policy Scope

Ja5 — operated under the domain ja5.onl — committed to protecting the privacy of every individual who uses our platform. This Privacy Policy applies to all users who register an account, browse the website, use the ja5 mobile app or interact with any of the services we offer.

This document is written in Bahasa Malaysia to ensure all local players can clearly understand how their data is managed. We believe transparency is not merely a legal requirement — it is the foundation of trust between ja5 and our player community.

By using the ja5 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please contact our support team or discontinue use of the platform.

2. Information We Collect

Ja5 collects information necessary to provide a safe, fair and personalised service. We do not collect data beyond what is required for platform operations.

Information You Provide Directly

• Registration information: Full name, email address, phone number, date of birth, and password
• Identity verification documents (KYC): MyKad or passport copy, proof of address and a selfie photo for verification purposes
• Financial information: Bank account details, debit/credit card numbers (stored in tokenised form — full numbers are never stored) and e-wallet information
• Communications: Chat records with the support team, emails and feedback you send to us

Automatically Collected Information

• Technical data: IP address, device type, operating system, browser version and screen resolution
• Usage data: Pages visited, session duration, games played, login frequency and in-platform actions
• Cookie data: Session cookies, preference cookies, and device identifiers for security and user experience purposes
• Transaction data: Deposit, withdrawal, wagering and win history within the platform

3. How We Use Your Information

All information collected by ja5 is used for legitimate, pre-defined purposes. Below is a summary of how we use your data:

Ja5 will not use your data for any purposes other than those stated above without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time through your account settings.

4. Data Storage & Security

Ja5 uses industry-grade security infrastructure to ensure your personal data is always protected from unauthorised access, loss or disclosure.

Technical Security Measures

• 256-bit SSL encryption: All data transmitted between your browser and ja5 servers is protected by 256-bit SSL/TLS encryption
• Data-at-rest encryption: Sensitive information such as passwords and financial details is stored in encrypted form using AES-256 encryption algorithms
• Firewall & intrusion detection systems: ja5 servers are protected by multiple layers of security including enterprise-grade firewalls and active IDS/IPS systems
• Two-factor authentication (2FA): Players can enable 2FA for an additional layer of protection on their accounts
• Regular security audits: The ja5 system undergoes regular penetration testing and security audits by independent third parties

Data Retention Period

Ja5 retains your personal data for the period necessary to fulfil the purpose of collection and applicable legal obligations. Generally:

• Active account data is retained for as long as your account remains active
• After account closure, transaction and identity data is retained for a minimum of 5 years for legal compliance purposes
• Support communication logs are retained for 2 years
• Session cookie data expires automatically once the session ends

5. Sharing Information with Third Parties

Ja5 does not sell, rent or trade your personal information to any third party for marketing purposes. Data sharing only occurs in limited circumstances and for legitimate purposes:

Trusted Service Providers

Ja5 works with selected service providers that help us operate the platform, including:

• Payment gateway providers: To process deposits and withdrawals securely
• Identity verification service providers: For an efficient and secure KYC process
• Game providers: Game data required to enable third-party game connections to function
• Analytics services: Anonymised data to understand usage patterns and improve the platform

All these third-party providers are bound by strict data processing agreements and are only permitted to use your data for the specified purposes.

Legal Requirements

Ja5 may be required to disclose your personal information to relevant authorities when mandated by law, court order or regulatory directive. In all such cases, ja5 will ensure the disclosure is limited to only what is required.

6. Cookies & Tracking Technologies

Ja5 uses cookies and similar tracking technologies to enhance the user experience, maintain security and understand how the platform is used. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session verification and security. These cookies cannot be disabled.
• Preference cookies: Stores your preferences such as language, display theme, and favourite game selections
• Analytics cookies: Collects anonymous data on how you interact with the platform for improvement purposes
• Security cookies: Helps identify and prevent fraudulent activity and unauthorised access

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the ja5 platform.

7. Your Rights as a User

Ja5 respects users' rights regarding their personal data. As a registered player, you have the following rights, which you may exercise at any time:

• Right to access: You may request a copy of all personal information we hold about you
• Right to rectification: You may request correction of any information that is inaccurate or out of date
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data (subject to statutory retention obligations)
• Right to restrict processing: You may request that we restrict the processing of your data under certain circumstances
• Right to data portability: You may request your data in a machine-readable format for transfer to another provider
• Right to object: You may object to the processing of your data for direct marketing purposes at any time

To exercise any of the rights above, contact the ja5 support team via email at [email protected]. We will process your request within 30 business days.

8. Children's Privacy

The ja5 platform is exclusively for individuals aged 18 years and above only. ja5 does not intentionally collect or store any personal information from underage individuals. Our registration process involves strict age verification including identity document checks.

Should we discover that a child's personal information has been collected unintentionally, we will take immediate action to delete that information and close the associated account. If you have reason to believe that an underage individual has registered on our platform, please contact us immediately via [email protected].

9. Changes to the Privacy Policy

Ja5 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. All material changes will be communicated to registered users via in-platform notifications or email at least 7 days before taking effect.

The "Updated" date at the top of this page will reflect the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the ja5 platform after changes take effect will be considered your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the ja5 data protection team via:

• Email: [email protected]
• Live chat: Available 24 hours a day, 7 days a week within the platform

We are committed to responding to all privacy-related enquiries within 3 business days. For formal complaints, please include "Privacy Complaint" in your email subject line so it can be promptly directed to the right team.